Privacy Policy

Effective Date: October 1, 2024

Lounge Bridge LLC (“Lounge Bridge” or “we” or “us” or “our”) respects your privacy. This Privacy Policy (“Policy”) describes the types of Personal Information we collect when you interact with us, including but not limited to information provided when you access our websites (including www.loungebridge.com), and however else you may interact with us including but not limited to email, text, and other electronic messages between you and Lounge Bridge, through mobile and desktop applications you download from Lounge Bridge website, when you interact with Lounge Bridge advertising and applications on third party websites and services, and any other sources (collectively, the “Service(s)” or “Lounge Bridge Service(s)”). This Policy applies to all Lounge Bridge Services, regardless of the platform or device used; it describes all Personal Information collected, used, transmitted, disclosed, stored, or maintained by us, including both electronic and paper records.
Please read this Policy carefully to fully understand how we collect, use, share, and protect your Personal Information. If you do not agree with this Privacy Policy, please do not use our Services. By using Lounge Bridge Services you accept and agree to be bound and abide by the Terms of Use.

Information We Collect and Use

● Information You Give Us. When you sign up for and use our Services as a User or an Expert (collectively, “Service User”), we may collect and store personal information you provide, including the following:
● Personal Identifiers. We receive personal identifiers you provide(for example, your name, email address, mailing address, telephone number, country of residence, signature, identification documents, etc.) and may use them to respond to and complete Service User’s requests, communicate with you for registration, customer service, and informational purposes (including sending you confirmation texts and emails, notices, updates, invoices, and security alerts), and communicate with you for marketing purposes (including sending you news, promotions, special offers, information, offering you other products and services that we believe may interest you). We may also create internal and confidential identification and reference codes to identify you in our electronic systems.
● Communications and Submissions. We collect the information and content you submit when you chat with other Service Users, the calls you make with Service Users, post information on our websites, or otherwise voluntarily communicate with Lounge Bridge. We also collect information you submit through contact, sign-up, and profile forms, email communications, and other submissions (including reviews and surveys), and when you communicate with our customer support team. We use this information to respond to and fulfill your requests, establish and manage our customer relations, and to provide and improve our websites, products, and services.
● Lounge Bridge Referral Information. If you use our referral program to recommend a potential Lounge Bridge Service User(s), you may be required to provide your contact information and contact information of potential Service User. We will then send a one-time email to the potential Service User inviting him or her to visit our websites and/or applications. Lounge Bridge stores this information for the sole purpose of sending this one-time email and tracking the success of the above referral program.
● Financial Information We receive financial information such as payment card and/or bank information and/or other related information to process payments for the services you purchase and/or to issue payments to you.
● Commercial Information. We collect and generate commercial information and transaction information such as records of services purchased on our websites. We use this information to respond to and fulfill requests, improve our services, communicate with you, tailor our marketing efforts, and for our internal reporting purposes.
● Inferences from the information listed above. We will use the information listed above to draw inferences about your preferences to help us improve our services.
● Audio and Visual Information. Lounge Bridge receives digital photos and videos shared through its Services. Lounge Bridge may also record customer service telephone calls for quality purposes and to meet our legal obligations. We may record and store communications (for example, via chat or video call) between you and other Service Users.
● Privacy Choices. We receive and retain any opt-outs or other choices related to how we collect, use, and disclose Personal Information.
● Information Third Parties Provide AboutYou. We may, from time to time, supplement the information we collect about you online with outside records from third parties in order to enhance our ability to serve you, tailor our content, and offer you opportunities to purchase services that we believe may interest you. These third-party sources include:
● Social Networks and Publicly Available Data Our websites include social media features, such widgets like the “Share” button and similar functions. These features may collect your IP address, the pages you are visiting on our websites, and may set cookies to enable them to function as you have requested. Social media features and widgets are either hosted by a third party or directly on our websites.
● Information That Is Collected from Marketing Partners and Data Providers. We may collect information about you from marketing partners and data providers, including but not limited to, personal identifiers, commercial information, and generally available information that helps us offer you products and services we think may interest you.
● Information Collected from Affiliates. We may collect information about you from Lounge Bridge affiliates’ websites and other places where we show you ads. We may collect information from these services such as personal identifiers, commercial information, and other generally available information.
● Information Other Service Users Provide about You. Other Service Users may provide us your personal identifiers (such as your name and email address) or other information that may be used to invite you to use the Lounge Bridge Services or share content from the Lounge Bridge Services with you. In this case, we will use the information for the purposes for which it was provided.
● Other Information We Collect. We also may collect other information about you, your device, or your use of the services in ways that we describe to you at the point of collection or otherwise with your consent. You may choose not to provide us with certain types of information, but doing so may affect your ability to use some of the Lounge Bridge Services.
● Information We Get from Your Use of The Lounge Bridge Services. We collect information about the Lounge Bridge Services that you use and how you use them, for example, when you open one of our emails or view and interact with our ads and content (collectively, “Usage Information”). We use this information to provide and improve our services, tailor your experience on and across our websites and other services, tailor our marketing efforts, and to create internal reports on website usage and activity, such as views of certain pages and content. Usage Information includes:
● Device Information. We collect specific information regarding the device you use to access Lounge Bridge websites (such as your hardware, operating system version, unique device identifiers, and mobile network information, including phone number).
● Browsing Information. Lounge Bridge may collect and store the URL that referred each user to the Lounge Bridge websites, the portion(s) of the website that you access, the amount of time you spend on the Lounge Bridge websites and devices, and the time of your visit.
● IP Address. An IP address is a string of numbers associated with the device and/or local network you connect to or use to access the Internet. Lounge Bridge may collect and store your IP address.
● Location Information. Many mobile devices permit applications to access real-time geolocation information. We may collect and use such information with your consent when you use our websites. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide us with information on nearby devices, Wi-Fi access points, and cell towers to provide geo-location information.
● Inferences from the information listed above. We may use the information listed above to draw inferences about your preferences to help us provide you with personalized content and offers and help us develop and improve our services.
● Automatic Collection of Information from Cookies and Other Technology. Lounge Bridge and its partners and/or other third parties may use various technologies to collect and store information when you visit Lounge Bridge websites and/or utilize Lounge Bridge Services, which we use for the same purposes as Usage Information and to help us improve our websites and communications. This automatic collection of information may include using cookies or similar technologies to identify your browser or device. Lounge Bridge may also use these technologies to collect information about your online activities over time and across third-party websites or other online services. Some content or applications, including advertisements on the Lounge Bridge website may be served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
● Cookies. A cookie is a small file containing a string of characters that is stored on your device when you visit a website. When you revisit the website, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser settings to refuse all cookies or to indicate when a cookie is being sent. However, please note that some website features or services may not function properly without cookies.
● Mobile Identifiers. Lounge Bridge may use software development kits (“SDKs”) that utilize mobile advertising identifiers, which function similarly to cookies on mobile devices. You may reset your mobile advertising identifiers in the settings of the mobile device you use.
● Web Beacons. Small graphic images or other web programming code called web beacons may be included in our websites, texts, and emails. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or e-mail can act as a web beacon. Web Beacons or similar technologies may be used for several purposes, including but not limited to keeping count of Lounge Bridge website visitors, monitoring how users navigate Lounge Bridge Services, improving the effectiveness of cookies, and analyzing how Lounge Bridge emails, articles, and links are opened, viewed, and/or used. Most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, and how to disable existing cookies. Rejecting cookies, however, does not guarantee that you will no longer see ads when visiting Lounge Bridge websites. Also note that without cookies, you may not be able to take full advantage of all of the Lounge Bridge Services and some parts of the Lounge Bridge Services may not function properly.
● Anonymous and/or Aggregated Information. Lounge Bridge may strip information of personal identifiers and/or aggregate data that it receives and may use and disclose such information for any business purpose.

We Use Personal Information:

● To be able to present Lounge Bridge websites content to you and provide Service Users with information and services.
● To fulfill any purpose for which you provide us with said information.
● To provide Service Users with notices and updates regarding their account.
● To notify Service Users about changes to the Lounge Bridge websites or any features or services offered therein.
● To fulfill our obligations to enforce contract(s) between Expert(s) and User(s) such as billing, payments, and any other contract terms.
● To allow Service Users to participate in interactive features on the Lounge Bridge websites.
● For any other purpose(s) with your consent.
● For any other purpose(s) as required for business operations or legal compliance obligations.

How We Disclose Personal Information

● Service Providers. We share any of the Personal information described above with service providers (including but not limited to payment processors, fraud detection vendors, service-related technology providers, and survey administrators) that provide services to you and us, including to help us maintain our databases and websites, administer emails, display content, and analyze website usage activity.

● Other Entities Lounge Bridge may share personal information with its subsidiaries, affiliates, joint venture partner(s), and other entities under common control.
● Our Partners From Whom You Have Requested Information. We may share your personal identifiers and commercial information with other companies from whom you request to receive a specific product or service so they can market their products or services to you. If you do not want your Personal Information shared with these companies, you may contact us using the information in our “How to Contact Us” section below.
● Within Our Organization. We may share any of your Personal Information with parents, subsidiaries, joint venture partners, and other entities under common control subject to this Privacy Policy.
● Social Networks. You may interact with certain features of the Lounge Bridge Services that cause certain categories of Personal Information to be published to your social networks. To understand the precise categories of Personal Information shared in this manner, please review the privacy policies of the relevant social networks and/or log out of the applicable service before you use our services.
● Public Disclosures Using Non-Restricted Services. Information provided by you in the content of calls, chats, profile posts, and other communications on our websites, in Expert profiles describing your experiences and qualifications, and in captures attached to postings on our websites ("Posts") may not be private or confidential. Posts may be collected, copied, or used by others without your or our knowledge, and the security and other protective provisions of this Policy will not apply. Note that publicly posting your account or contact information may result in the transmission of unsolicited messages from persons and entities over which we have no control.
● Business Transfers. In the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, restructuring, sale of company assets or any other sale or transfer of some or all of company assets, your Personal Information, and any other information that we have collected, may be disclosed to the persons and/or entities assuming control of the company or its part or as otherwise necessary to complete the transaction in accordance with law or contract.
● Legal and Similar Disclosures. We may disclose Personal Information about you with law enforcement, the courts, our advisors, attorneys, and others who participate in the legal process, if necessary to do so by law, court order, legal process or based on our good faith belief that it is necessary to disclose the information in order to enforce or apply our contracts, conform or comply with the law, or is necessary to protect the rights, property, or safety of Lounge Bridge, its Service Users, or others, including for the purposes of fraud protection. Lounge Bridge may disclose personal information to enforce or apply our Terms of Service and any other agreements referenced and/or incorporated therein, including for billing and collection purposes.
● Otherwise with Your Consent or At Your Direction. In addition to the sharing described in this Privacy Policy, we may share information about you with third parties whenever you consent to or direct us to do so.

Lounge Bridge may collect and disclose Personal Information that is relevant to third parties, contractors and service providers that are part of business operation. That information may include: identifiers (name, address, phone number, email address, passport, or other government identification, account information, and/or other similar identifiers); Service User records (driver’s license, passport number, partial credit card number(s), bank account information, and/or other financial information); protected classification characteristics (age, date of birth, and gender); commercial Information (products purchased by Service User and/or Service User’s use of Lounge Bridge services); Biometric Data (face- recognition data used by Lounge Bridge third-party providers for age and identity verification purposes); internet and network information (device information, analytics data, etc.); pictures and videos uploaded to the Lounge Bridge websites; other personal data such as communication preferences, customer service and communication history; and any information generated from your use of the Lounge Bridge Services. Lounge Bridge may disclose the above mentioned types of personal information for business purposes necessary to provide the Services, and to third parties upon your consent and/or where we are required by law or regulation. Lounge Bridge may disclose personal information to third parties to market their products or services if you have not opted out of these specific disclosures. Third parties are required to keep personal information confidential and use it only for the purpose(s) for which Lounge Bridge disclosed said information to them.
Lounge Bridge may disclose aggregate information about its Service Users that does not identify any individual without restriction. Lounge Bridge may disclose Personal Identifiers/Information that it collects or that Service Users provide as described in this Privacy Policy.

Opt-Out Choices

We offer you choices regarding the collection, use, and sharing of your Personal Information on the Lounge Bridge Services. Please note that Service Users may not opt-out of certain automated email or text notifications necessary to provide Lounge Bridge services that are otherwise required in accordance with applicable law and regulations (such as technical and security notices, account verification, etc.). You may submit an email with a request upon which Lounge Bridge will inform you whether we hold your Personal Information. You may also manage your preferences as following:

● Email Communications. When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us, and have the opportunity to “opt-out” by following the instructions to unsubscribe provided in the promotional email you receive or by contacting us directly at contact@loungebridge.com. Regardless of your indicated email preferences, we may send you administrative emails regarding the Lounge Bridge Services, including, for example, notices of updates to our Terms and Conditions or Privacy Policy; booking, support, posts, payment related communications, and other information related to your account or Service usage.
● Update or Delete Your Account Information. If you would like to verify, correct, update, or delete any of the Personal Information provided to us in connection with your account on the Lounge Bridge Services, you may do so through the Settings page when you log in to your account or by emailing us at contact@loungebridge.com. Please note that we may be required (by applicable law or otherwise) to keep certain information and not delete it, in which case we will comply with your deletion request only after we have fulfilled such requirements. It may not always be possible to completely remove or delete all of your information from our databases without some residual data remaining in our archives because of backups and other reasons.
● Opt-out of Personalized Advertising. We do not sell your personal information to third parties, but if you do not wish for our third-party partners to provide you with personalized advertising based on your browsing activity and interest, you may opt-out of receiving such advertisements on our websites by contacting us at contact@loungebridge.com.

You may also manage your preferences as follows:

● Visit the Digital Advertising Alliance (DAA) Opt-Out Page: http://www.aboutads.info/choices

● Update the privacy settings in the Help section of your browser, or in the Settings tab on your mobile device.

● Click on the AdChoices icon in certain advertisements.

● You may opt out of additional third-party advertising networks by visiting http://www.networkadvertising.org/managing/opt_out.asp and following the instructions provided.

● Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of personalized advertisements you may receive.

Please note that even if you choose to remove your information or “opt out,” you may continue to see advertisements while you are browsing online; however, those advertisements will no longer be tailored to your interests. Additionally, information regarding your usage may still be collected for research, analytics or internal operations or other purposes.

California Privacy Rights

Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents have the right to:

● request the deletion of their Personal Information we have stored;
● request additional information about whether and how we have collected, used, and disclosed Personal Information about them; and
● know specific pieces of Personal Information we have about them.

California residents also have the right not to receive discriminatory treatment if they exercise the rights listed above.

Requests for Deletion and to Know About Information Collected

If you make a request for deletion of Personal Information or a request to know about Personal Information we have collected, we may require that you provide information and follow procedures so that we can verify the request and your jurisdiction before responding to it. The verification procedure we follow may differ depending on the request you make. We will match the information that you provide in your request to information we already have on file to verify your identity. If we cannot verify your request, we may ask you to provide additional information to help us verify your request and to process it. California residents will be required to submit their first and last name and email address and may also be asked to provide their telephone number or address so that we can verify the request. Please provide as much of the requested information as possible to help us verify the request. We will only use the information received in a request for the purposes of responding to the request. California law permits California residents to use an authorized agent to make privacy rights requests. We require the authorized agent to provide proof of the California resident’s written permission (for example, a power of attorney) that shows the authorized agent has the authority to submit a request for the California resident. An authorized agent must follow the process described below to make a request. We will additionally require the authorized agent to verify his/her own identity.
You may submit a request to us by sending your email to contact@loungebridge.com .

Nevada Privacy Rights

We do not sell consumers’ covered information for monetary consideration (as defined in Chapter 603A of the Nevada Revised Statutes). However, if you are a Nevada resident, you have the right to submit a request directing us not to sell your Personal Information. To submit such a request, please contact us by sending an email to contact@loungebridge.com .

Information for Service Users Outside of the United States

Lounge Bridge is a United States company and the Lounge Bridge Services are provided from the United States. If you are a Service User residing outside the United States, please be aware that information we collect will be transferred to and processed in the United States and may be processed and stored in other countries outside the United States which may have data protection laws that differ from the laws in your country. By using the Lounge Bridge Services, or providing us with any information, you consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable countries in which the privacy laws may not be as comprehensive as, or equivalent to, those in the country where you reside and/or are a citizen of.

How We Protect and Retain Your Information

We maintain procedural, technical, and physical safeguards to help protect against loss, misuse or unauthorized access, disclosure, alteration, or destruction of the Personal Information you provide while using Lounge Bridge Services. Unfortunately, no transmission of data is guaranteed to be completely secure. Although we the protection measures, it still may be possible for third parties outside of our control to intercept or access transmissions or private communications unlawfully. Therefore, any transmission of Personal Information to us is made at your own risk.
We retain any personal information you provided as long as it is reasonably necessary in order to fulfill the purposes for which it was collected as described in this Privacy Policy. In some cases we may also retain and use this information as necessary to comply with applicable laws and regulations, for legal proceedings and our legal obligations, to resolve disputes, identify any illegal activity that may effect safety of Service Users and third parties, and enforce our agreements.

Third Party Links

The Lounge Bridge Services may from time to time contain links to third party websites/services for your convenience and/or information (for example, sites linking via banner ads). If you access other sites using the links provided, you may leave the Lounge Bridge Services. When you access these other sites, please understand that the operators of these websites may collect information from you which will be used by them in accordance with their privacy policies and terms of use, which may differ from ours. We do not endorse or control the policies or practices of third party websites that we do not control or operate. You should always carefully read the privacy policy of any site you access in order to understand their specific privacy and information usage practices.

Other Personal Information

Except where otherwise indicated, we do not knowingly collect or store any Personal Information from persons under 18 years of age. If you are under 18 years old, you may not use nor provide any information on the Lounge Bridge websites or applications or through any of its features. If you are a parent or guardian who becomes aware that Lounge Bridge may have collected or received personal information from your child under 18 years old without your consent, please email us at contact@loungebridge.com . and put “Child under 18 years old” in a subject line. As required by law, we will delete such information from our files within a reasonable time.
We may also delete Personal Information from our websites, as well as Posts and other information, from Service Users we believe are under the age of 18. Lounge Bridge is not intended for persons under 18 years of age. No individual under 18 years old may provide any personal information to or on the Lounge Bridge websites or applications.

Service User’s Responsibility

It is Service User’s responsibility to Inform Lounge Bridge of Changes. It is imperative that the personal information Lounge Bridge has on file is accurate and current. If any of your personal data changes at any point during your use of the Lounge Bridge Services, please keep Lounge Bridge informed of such changes by updating your personal information through your account settings on the Lounge Bridge websites.

Updates to this Privacy Policy

Lounge Bridge may revise this Privacy Policy at any time (for example, to reflect any legal changes or changes in technology, or due to changes in our practices regarding information collection and use). Material revisions to this policy will be announced through the Lounge Bridge website. By signing up and using Lounge Bridge Services you agree that this form of notice is acceptable. You agree that we may notify you about material changes in the way we treat Personal Information by placing a notice on the Lounge Bridge Services. Lounge Bridge encourages Service Users to frequently check this page for any changes to its Privacy Policy. Any changes to this Policy will become effective as of the Effective Date on the top of this page. By continuing to use the Lounge Bridge Services after the most current Effective Date, you will be deemed to have understood and agreed to such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or in part, please do not continue to use the Lounge Bridge Services.

Additional Terms

This Privacy Policy may be supplemented at any time by additional terms, privacy statements, or notices.

How to Contact Us

If you have any questions regarding this Privacy Policy, please email us at contact@loungebridge.com .